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Chris Hamilton

Experience

20+ years building and scaling service delivery operations for Fortune 500 clients across two global enterprises.

  1. Sr. Manager → Interim Director, North America Professional & Transition Services

    HP, Inc.
    2021–Present

    Global technology company providing personal computing, printing, and enterprise IT services to businesses worldwide.

    Hired as a project management manager. Promoted to North America Transition practice head (100+ FTE) within 3 months. Now leading the hardware and software technical implementation practice for Professional Services across direct and indirect customer engagements.

    • Currently leading HP's North America hardware and software technical implementation practice — directing the transformation that modernized the technical consulting practice to align with customer and market requirements while enhancing the overall customer experience.
    • Drive learning and development strategy across cloud, security, architectural design, and customer navigation for Professional Services Technical Consultants globally.
    • Manage and monitor deployment project budgets through consistent work breakdown structure reviews and costing rationalization — driving strong headcount rightsizing strategies.
    • Took ownership of a 100+ FTE Transition Services practice after just 3 months at HP, orchestrating service activation strategies that drove TCV conversion and cost management across North America.
    • Led the project management practice (20+ FTE) to 96% budget effectiveness while maintaining time-to-revenue goals — applying PMBOK practices across direct and channel customer engagements.
    • Built cross-functional partnerships with Digital Services, Steady State, and vendor partners that directly influenced HP's software deployment strategy and go-to-market approach.
    • Owned executive communications on service and solution activation performance and forecasted revenue, while coaching ICs on personal branding, self-confidence, and the HP Way.

  2. Director, Managed Print Services Strategy and Delivery

    Ricoh USA, Inc.
    2018–2021

    Leading provider of digital workplace solutions, managed print services, and IT services for enterprise clients across North America.

    • Created and owned the end-to-end strategy for Ricoh USA's $1.2B Managed Print Services portfolio, defining service roadmaps across direct and indirect routes to market globally.
    • Grew total addressable MPS market presence by 7% year-over-year — outperforming the industry's forecasted compound annual growth rate.
    • Oversaw MPS delivery teams across North America and Latin America, ensuring service quality and strategic alignment across all customer engagements.
    • Led collaboration with sales, analyst relations, and customer advisory boards to continuously refine service offerings based on voice-of-customer and field intelligence.

  3. Principal Consultant, Analytics Practice, Enterprise Services Sales

    Ricoh USA, Inc.
    2016–2018
    • Co-created Ricoh's global Analytics service offering from the ground up — designing the methodology, tooling, and go-to-market strategy.
    • Built the practice to $12M in annual revenue at 40-45% gross profit by partnering with sales leadership to design data visualization and process re-engineering solutions for enterprise customers.
    • Identified and championed process improvement opportunities across client engagements, using data mining and analytics to quantify waste and recommend high-impact changes.

  4. National Operations Manager, Enterprise Services Delivery

    Ricoh USA, Inc.
    2010–2016
    • Operational lead for national managed services contracts — 111 FTEs, $50MM annual revenue, full P&L accountability across delivery teams throughout the country.
    • Delivered $122M in customer savings through systematic TCO reduction, digital workflow transformation, and waste elimination strategies.
    • Drove implementation of project governance processes (charters, tracking tools, SLA frameworks) that ensured cost savings targets were met and service levels maintained.
    • Key contributor to pre-sale strategy — delivered executive-level presentations and led strategic planning sessions that shaped deal structures and service commitments.

  5. Business Analyst → Service Delivery Manager, National Strategy Team

    Ricoh USA, Inc.
    2006–2010
    • Managed daily SLA compliance monitoring across enterprise client environments, coordinating with support desks and field service managers to maintain service quality and resolve escalations.
    • Led data analysis and reporting across endpoint device fleets — administering the SQL database infrastructure that powered client performance metrics and executive reporting.
    • Spearheaded document workflow optimization projects that eliminated wasted print, improved process efficiency, and modified digital workflow behaviors across client landscapes.
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