Chris Hamilton

HP, Inc.

Hired as a project management manager. Promoted to North America Transition practice head (100+ FTE) within 3 months. Now leading the technical implementation practice for Professional Services.

• • Took ownership of a 100+ FTE Transition Services practice after just 3 months at HP, orchestrating service activation strategies that drove on-time TCV conversion and cost management across North America.
• • Led the project management practice (20+ FTE) to 96% budget effectiveness while maintaining time-to-revenue goals across direct and channel customer deployments.
• • Currently leading HP's North America Professional Services technical implementation practice (17 FTE), driving cloud, security, and software deployment strategies for enterprise customers.
• • Built cross-functional partnerships with Digital Services, Steady State, and vendor partners that directly influenced HP's software deployment strategy and go-to-market approach.
• • Designed and implemented software sandbox environments and learning programs that accelerated team readiness for cloud and SaaS deployment engagements.
• • Owned executive communications — translating service activation performance, forecasted revenue, and delivery metrics into actionable insights for senior leadership.

Ricoh USA, Inc.

• • Created and owned the end-to-end strategy for Ricoh USA's $1.2B Managed Print Services portfolio, defining service roadmaps across direct and indirect routes to market globally.
• • Grew total addressable MPS market presence by 7% year-over-year — outperforming the industry's forecasted compound annual growth rate.
• • Oversaw MPS delivery teams across North America and Latin America, ensuring service quality and strategic alignment across all customer engagements.
• • Led collaboration with sales, analyst relations, and customer advisory boards to continuously refine service offerings based on voice-of-customer and field intelligence.

Ricoh USA, Inc.

• • Co-created Ricoh's global Analytics service offering from the ground up — designing the methodology, tooling, and go-to-market strategy.
• • Built the practice to $12M in annual revenue at 40-45% gross profit by partnering with sales leadership to design data visualization and process re-engineering solutions for enterprise customers.
• • Identified and championed process improvement opportunities across client engagements, using data mining and analytics to quantify waste and recommend high-impact changes.

Ricoh USA, Inc.

• • Operational lead for national managed services contracts — 111 FTEs, $50MM annual revenue, full P&L accountability across delivery teams throughout the country.
• • Delivered $122M in customer savings through systematic TCO reduction, digital workflow transformation, and waste elimination strategies.
• • Drove implementation of project governance processes (charters, tracking tools, SLA frameworks) that ensured cost savings targets were met and service levels maintained.
• • Key contributor to pre-sale strategy — delivered executive-level presentations and led strategic planning sessions that shaped deal structures and service commitments.

Ricoh USA, Inc.

• • Managed daily SLA compliance monitoring across enterprise client environments, coordinating with support desks and field service managers to maintain service quality and resolve escalations.
• • Led data analysis and reporting across endpoint device fleets — administering the SQL database infrastructure that powered client performance metrics and executive reporting.
• • Spearheaded document workflow optimization projects that eliminated wasted print, improved process efficiency, and modified digital workflow behaviors across client landscapes.